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Frequently Asked Questions

I want to change or cancel my EFT.
If my home is vacant, do I still have to pay water and sewer fees?
What time period is my bill for?
What is the purpose of the wastewater treatment plant upgrade fee?
If my home is vacant do I still have to pay Utility fees?
Why is my neighbor's water bill different than mine when we both receive water from the City of Galt?
What is the fee for returned checks and returned automatic payments?
Where is the drop box located?
I want to sell fireworks. What do I do?
Do you have a notary public available for the public? What do they charge?
Are collection service costs based on garbage container size?
Where do I go for a passport?
How do I obtain a copy of a police report?
Can I obtain a copy of my criminal history record from the police department?
How long will my vehicle be impounded?
What accommodations are being made for people on fixed incomes who just can't afford a rate increase?
I called my plumber out to fix a sewer stoppage. He said the blockage is on the City’s side. Will the City clear the blockage and who will pay my plumber bill?
I don't understand…why 30 days? I absolutely need my car!
It was a minor infraction…why was my car impounded?
What happens to my car…who impounds the car?
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Q: I want to change or cancel my EFT.
A:
Please call the Finance Department at 209-366-7150, Monday - Thursday, 8:00 am through 5:30 pm for any questions regarding your EFT. You will need to make changes in writing. Staff will assist you with any changes including forms if necessary.
Q: If my home is vacant, do I still have to pay water and sewer fees?
A:
You may discontinue water consumption, sewer, and refuse services if your home is vacant; however, there is a one-time charge. Other charges, such as water base fee, storm drain, wastewater treatment plant upgrade fee and source recycling and reduction element (SRRE) fee will continue to be charged.
Q: What time period is my bill for?
A:
Garbage, sewer and storm drain charges are one month in advance and one month in arrears. Water is charged two months in arrears based upon metered rates and actual usage through the 15th of the month.
Q: What is the purpose of the wastewater treatment plant upgrade fee?
A:
The purpose of this fee is to collect funds required to pay for the upgrades to the wastewater treatment plant mandated by the State of California.
Q: If my home is vacant do I still have to pay Utility fees?
A:
You may discontinue water consumption, sewer, and refuse services if your home is vacant; however, there is a one-time fee. Other charges, such as water base charges, storm drain, wastewater treatment plant upgrade fee and source recycling and reduction element (SRRE) fee will continue to be charged.
Q: Why is my neighbor's water bill different than mine when we both receive water from the City of Galt?
A:
Most City locations are now on metered rates and are charged by consumption. Water bills will vary depending upon water usage.
Q: What is the fee for returned checks and returned automatic payments?
A:
First returned check fee is $25.00 any additional returned items are $35.00 each.
Q: Where is the drop box located?
A:
Outside City Hall entrance and inside lobby area located at 380 Civic Drive.
Q: I want to sell fireworks. What do I do?
A:

The fireworks applications are accepted during the month of May only. Contact the City Clerk's Office for further information.

Q: Do you have a notary public available for the public? What do they charge?
A:
Contact the City Clerk's office at 209.366.7130 to make an appointment for notary services. There is a $15 per signature charge for notary services.
Q: Are collection service costs based on garbage container size?
A:
Yes, waste collection services are based on the size garbage container residents choose to use. Rates for services are as follows:

• 20-gallon container = $21.15 Per month
• 38-gallon container = $23.33 Per month
• 64-gallon container = $25.72 Per month
• 96-gallon container = $39.73 Per month

The objective of this variable container rate system is to provide an economic incentive for residents to reduce waste and maximize use of the mixed recycling and green waste collection programs. The smaller the container, the lower the fee. These rates include costs for garbage collection, mixed recycling, green waste collection and annual neighborhood and citywide cleanup services.
Q: Where do I go for a passport?
A:
Visit the State Department's Travel for the forms, fees and the nearest location for you to apply for a passport.
Q: How do I obtain a copy of a police report?
A:
The Police Records counter is open to the public from 8:00 a.m. to 5:00 p.m. Monday through Friday. Police reports are generally available for copying 3 to 5 days after the date of report, although some traffic accident reports may require more time for the officer to complete. All requests for copies must be submitted in writing. A request form is available at the public counter, or copies can be requested via email.  Copies can additionally be requested by fax at (209)366-7012.  A name, address, phone number, date of incident, and case number, if known, should be included on the faxed in request. There is no charge for copies of police reports.
Q: Can I obtain a copy of my criminal history record from the police department?
A:
Only local arrest history can be provided at our office. A request must be made in person at the public counter during business hours.  A valid identification card with photograph must be presented at the time of the request items pickup.  State criminal history information can only be obtained from the California Department of Justice, Record Review Unit at (916) 227-3816.
Q: How long will my vehicle be impounded?
A:
The vehicle will be impounded for 30 calendar days. The registered owner will have to pay for the towing and the 30-day storage fee to get the vehicle back at the end of that period.
Q: What accommodations are being made for people on fixed incomes who just can't afford a rate increase?
A:
Unfortunately, it is not legally possible to offer discounted rates to fixed income residents without making up the discount from some other source. State law (Proposition 218) requires that all residents be charged equally for the actual cost of a service. There are some actions residents can take to lower monthly rates for waste collection services. By using a 20-gallon or 38-gallon garbage container residents can save up to $4.32 per month.
Q: I called my plumber out to fix a sewer stoppage. He said the blockage is on the City’s side. Will the City clear the blockage and who will pay my plumber bill?
A:
Many plumbers and property owners are not aware that in the City of Galt, the property owner is responsible for the entire sewer lateral. This includes the portion of the lateral in the public right of way to where it connects with the sewer main. However, if a plumber believes the problem is in the City’s main, contact the Public Works Department at (209) 366-7260. Public Works staff will investigate. If the problem is in the City’s main, Public Works staff will clear any blockage. If the problem was the responsibility of the City, you may file a claim for reimbursement of plumbing costs.  There are two exceptions. When the lateral service from the sidewalk to the sewer main is actually broken, the City will replace the broken line. If a tree maintained by the City damages a sewer lateral, the City will repair the lateral. If your plumber discovers a damaged line in the sidewalk or street area, he should contact the Public Works Department at (209) 366-7260. 


Q: I don't understand…why 30 days? I absolutely need my car!
A:
The legislature intended to provide safer roads for California's motoring public by removing the vehicles driven by unlicensed, suspended or revoked drivers for 30 days. A serious violation of the law calls for a serious response. The 30-day impound begins on the calendar day that the car is towed and will be released at the conclusion of the 30th day.
Q: It was a minor infraction…why was my car impounded?
A:
Both 14602.6 and 14607.6 of the California Vehicle Code give law enforcement officers the authority to impound your vehicle when it is being operated by an unlicensed, suspended or revoked driver. Your car is being impounded because you have committed a misdemeanor, not an infraction. By operating a motor vehicle without a valid driver's license you have committed a serious offense. In addition to the citation, the vehicle you are operating will be impounded and held for 30 days or possibly forfeited.
Q: What happens to my car…who impounds the car?
A:
Your car will be stored at a tow yard and you will be given a receipt.
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